General Terms and Conditions

Tania and Flurin Lehner - hereinafter also referred to as «landlords»

Ruzön 266, CH-7530 Zernez

Tel.: 41 76 538 33 53

 Mail: soglio@lehner-zernez.ch

My object: Casa Barbun Sott-Pare 37 CH-7610 Soglio

1. Booking/booking confirmation

Holiday apartment bookings are made via the booking software on the website. The holiday apartment reservation is legally binding upon completion of the booking process and receipt of the booking confirmation, or upon receipt of payment. By booking, the tenant agrees to the general terms and conditions and the house rules of the landlord.

2. Terms of payment

The deposit and final payment, or the total amount, must be transferred to the landlord's account within the payment deadlines specified in the booking confirmation email. If payment is not received by the agreed date, the landlord may rent the property to someone else without further notice and without liability for compensation.

3. Additional costs

The rental price includes tourist tax, electricity, and heating. Final cleaning is not included and must be paid separately.

4. Arrival/Departure

The holiday apartment is available from 4:00 PM on the day of arrival or by arrangement. Keys will be handed over via a key safe. On the day of departure, the apartment must be vacated by 10:00 AM or by arrangement. The rental property must be returned on time and in good condition, including all its contents. The tenant is responsible for any damage or missing items.

5. Cancellation

The tenant may withdraw from the contract at any time under the following conditions: Up to 56 days (8 weeks) prior to arrival: CHF 100 processing fee; 55 to 14 days prior to arrival: refund of 50% of the total price; 13 to 0 days prior to arrival: refund of 20% of the total price. Replacement tenant: The tenant has the right to propose a replacement tenant. This replacement tenant must be acceptable to the landlord and solvent. They will enter into the contract under the existing terms and conditions. The tenant and replacement tenant are jointly and severally liable for the rent. The receipt of the notification by the landlord is decisive for the calculation of the cancellation fee. In the event of premature termination of the rental period, the entire rent remains due.

6. Force majeure etc.

If force majeure (environmental disasters, natural disasters, official measures, etc.), unforeseeable, or unavoidable events prevent the rental or its continuation, the landlord is entitled (but not obligated) to offer the tenant an equivalent alternative property, excluding any claims for compensation. If the service cannot be provided or cannot be provided in full, the amount paid or the corresponding portion will be refunded, excluding any further claims.

7. Stay

7.1 Use of the holiday apartment is reserved for the guests notified to the landlord upon booking. If the property is used by more people than agreed upon, a separate fee of CHF 19.00 per night will be charged. The apartment may only be used by a maximum of four people. Subletting or transferring the apartment to third parties is not permitted. The rental agreement may not be transferred to third parties.

7.2 Pets are not allowed in the holiday apartment.

7.3 Smoking is not permitted in the apartment.

7.4 In the event of violations of the General Terms and Conditions or the house rules, the landlords are entitled to terminate the tenancy immediately and without notice. There is no legal right to reimbursement of rent or compensation.

8. Condition

The holiday apartment will be handed over by the landlord in a clean condition. Should any defects exist or arise during the rental period, the landlord must be notified immediately. The tenant is liable for any damage caused to the rental property and its contents. If the property key is lost, the landlord reserves the right to replace the locking system and charge the tenant for the resulting costs. Rearranging furnishings, especially beds, is only permitted with the express consent of the landlord. In the event of use of the holiday apartment in breach of contract, such as subletting, overcrowding, or disturbance of the peace, the landlord reserves the right to terminate the contract without notice. In this case, any payments already made by the tenant remain with the landlord.

9. Liability

The landlords are responsible for proper reservation and contractual fulfillment. For damages other than personal injury, liability is limited to twice the rental price, unless there is gross negligence or willful intent. Liability is excluded for negligence on the part of the tenant, or co-occupant, unforeseeable or unavoidable negligence on the part of third parties, force majeure, or events that the landlords, agents, or other persons engaged by the landlords could not foresee or avert despite exercising due care. The tenant is liable for all damage caused by him or herself or co-occupant.

10. Wi-Fi usage

10.1 The landlords maintain Wi-Fi internet access in their holiday property. The tenant will receive access information from the landlords upon arrival. They allow the tenant to share the Wi-Fi access for the duration of their stay in the property.

10.2 Should the landlord become aware of the tenant's unlawful use of the Wi-Fi access, they will immediately prohibit the tenant from using the Wi-Fi access and inform the authorities about the misuse.

10.3 The landlords are not liable to the tenant for disruptions to Wi-Fi access. The landlords are entitled to restrict the scope of use of the tenant's Wi-Fi access at any time.

10.4 The landlord assumes no liability for any damage (malware, etc.) caused by the use of the Wi-Fi access. The tenant is responsible for ensuring the security of his/her data.

10.5 If the tenant uses paid services or similar via the Wi-Fi, he or she shall bear the full costs incurred.

11. Written form

Any agreements deviating from these Terms and Conditions must be made in writing. Verbal agreements are not accepted.

12. Applicable law

Unless otherwise agreed in this contract, the provisions of the Swiss Code of Obligations (Art. 253ff. OR) shall apply.

13. Place of jurisdiction

The place of jurisdiction for all disputes arising from this contract shall be the location of the rented property.

Zernez, 12.08.2025